/**/

Client Success

Structure Medical Implemented ShipLinx TMS as New Shipping Solution of Record

ShipLinx TMS also integrated with Infor VISUAL for accurate order shipments

0 %
parcel-rate accuracy
5 %
visual erp integration, running and synced with TMS in real time

A+

technical support
Structure Medical

At Structure Medical, not only are our devices innovative, we also strive to innovate our back office operations. As director of IT, I’ve worked with hundreds of software manufacturers. I can tell you hands down that RateLinx’s customer service is one of the best. It is so refreshing to have such an accessible and responsive team to support us including their CEO, Shannon Vaillancourt. It’s fantastic. I don’t waste time on hold or deal with front line support. They are all experts in what they do.

– David Mowery, director of IT, Structure Medical

Overview

Since 2004, Structure Medical has been a leading innovator and manufacturer of spine, trauma and arthroscopic medical implant products used to treat problems with the musculoskeletal system. They shipped their products via parcel from three warehouses to third parties. Structure Medical had to choose a new shipping solution because their existing software was no longer supported by the manufacturer.

 

Structure Medical had a long-standing relationship with Visual South as a trusted technology business partner with expertise in evaluating the best-of-
class solutions that integrated with Infor VISUAL.

ShipLinx TMS logo
infor VISUAL ERP

Challenges

The new solution needed to:

  • Manage multicarrier parcel shipments
  • Handle multi-box parcel shipments
  • Implement quickly
  • Be easy to use for operators and warehouse staff
  • Have responsive and knowledgeable implementation and technical support
  • Be flexible, customizable, and scalable
  • Integrate with their ERP, Infor VISUAL

Solution

Structure Medical’s trusted business partner Visual South recommended ShipLinx TMS, the easy-to-use and powerful TMS with outstanding support. Visual South has worked with many shipping solutions to support their Infor VISUAL ERP clients. They knew that there was only one shipping solution that would give Structure Medical everything they needed while adding additional visibility and KPIs to make better decisions. ShipLinx TMS was the best fit for Structure Medical for these reasons:

  • Centralized parcel rates for all carriers to quickly find the lowest cost within delivery terms
  • Multi-box shipments are simple to process
  • Little to no downtime for warehouse workers and operators because ShipLinx TMS is an intuitive solution
  • Scottsdale-based expert-level technical support had a 2-hour response time
  • $0 professional services to customize ShipLinx TMS to fit Structure Medical’s workflows, build dashboards, KPIs, or reports
  • ShipLinx TMS integrated with Infor VISUAL for accurate order shipments

Read why ShipLinx TMS was the best fit for Structure Medical.

Download the full client success story!

Download Case Study

  • This field is hidden when viewing the form
    MM slash DD slash YYYY
  • This field is hidden when viewing the form
  • This field is for validation purposes and should be left unchanged.

More Case Studies

Sep 3, 2025

Fortune 500 Electronics Retailer Achieves 16% Savings Through Smarter Freight Management

Shannon Corgan
Fortune 500 Electronics Retailer Achieves 16% Savings Through Smarter Freight Management. Learn how accurate tracking, auditing, and rate modeling drove operational efficiency and reduced costs.
Sep 3, 2025

Fortune 1000 Water Solutions Company Saved $26M

Shannon Corgan
Fortune 1000 Water Solutions Company Saved $26M with RateLinx Freight Audit & Pay, ShipLinx, and Carrier Resolution Services
Sep 1, 2025

Eliminating Bottlenecks: Seamless Integrations and Automations Boost Efficiency

Shannon Corgan
Listen Technologies transformed their shipping operations through automation with ShipLinx TMS, including custom RMA workflows built just for them. Their team spent far less time on manual tasks. With seamless implementation, transparent documentation, and outstanding support, Listen Technologies deployed a TMS tailored to their needs—streamlining order processing and optimizing their supply chain.

insights to improve your business.

Find insights in your data that go beyond the tools.

  • Insights from experts
  • Useful tips and analysis
  • Events and news
  • This field is hidden when viewing the form
  • This field is hidden when viewing the form
    MM slash DD slash YYYY
  • This field is for validation purposes and should be left unchanged.