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What’s the difference between traditional TMS support and RateLinx support?

July 22, 2025
TMS Tips

Brett Johnson, IT Director at A&A Global, shares his experience with TMS support and explains why RateLinx stands apart. Brett discusses the limitations of traditional TMS help desks, including tiered queues and generic troubleshooting (“have you tried turning it off and on again?”); how RateLinx provides a dedicated account team that knows your environment; the benefits of consistent, accessible, and responsive support that saves time when issues arise. Watch now to see how RateLinx transforms technical support from frustrating to seamless.

 

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Large Distribution Company

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