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How does the WES together with the TMS improve businesses’ customer service? 

September 10, 2024
TMS Tips

Dan Hanrahan, CEO and owner of The Numina Group, explains how the integration of warehouse execution systems (WES) and transportation management systems (TMS) extends beyond the warehouse and into the final delivery process. By automating data collection and providing real-time visibility, businesses can empower their customer service teams with instant access to crucial shipment details—such as tracking numbers, product weight, and delivery times—without the need for manual intervention. This optimization enhances efficiency, improves customer service, and drives better value for clients.

 

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