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How is RateLinx’s approach to customer relationships different from traditional TMS providers?

July 22, 2025
TMS Tips

Shannon Vaillancourt, CEO of RateLinx, explains how RateLinx’s customer approach differs from traditional TMS providers. In this video, Shannon discusses:

  • Why many TMS providers rely on billable hours instead of delivering real solutions
  • How RateLinx focuses on collaborative, solution-driven relationships with customers
  • Real-world examples of bringing innovative solutions in-house, even across different ERPs
  • The benefits of working with a TMS partner that prioritizes results over hours billed

Watch now to learn how RateLinx builds partnerships that deliver practical, tailored solutions for every customer.

 

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“The one thing that comes across in every interaction that we have with RateLinx is they know the industry. They’re very responsive.”

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Large Distribution Company

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