Doug Wilson from PING discusses how RateLinx went beyond a typical TMS setup to address more complex carrier integration challenges—especially with carriers that don’t support APIs, like one of their partners in Japan.
Doug highlights the importance of understanding business-user workarounds, navigating a dual implementation with a new ERP, and the value of working with a proactive integration team. Thanks to the collaborative approach from RateLinx, custom carrier connections were successfully developed to support PING’s unique shipping needs.