Client Success
Before adopting a new TMS, PING faced significant
shipping challenges stemming from an unsustainable
homegrown ERP system and an unsatisfactory legacy TMS
RATE SHOPPING
cut shipping costs
SELF-SERVICE DASHBOARDS
with shipment details reduced help desk calls
integrated with INFOR M3
The API just works. Our team now has self-service capabilities, allowing them to track and troubleshoot issues without relying on IT. With greater data availability, we’ve reduced costs
and streamlined integrations, enabling us to focus on what truly matters—making golf clubs.
Overview
Before adopting a new TMS, PING faced significant shipping challenges stemming from an unsustainable homegrown ERP system and an unsatisfactory legacy TMS. Their global operations across multiple countries were complex and fragmented, with regional shipping silos leading to inconsistent processes and a lack of unified visibility.
Challenges
Before adopting a new TMS, PING encountered several obstacles:
- Legacy Systems and Ineffective TMS: PING relied on a homegrown ERP and an underperforming TMS that lacked scalability and functionality.
- Global Shipping Complexity: Manufacturing and repair facilities across the US, England, Japan, Canada, and Korea operated with unique regional processes and carrier networks.
- Fragmented Regional Operations: Independent regional shipping processes led to inconsistencies,
inefficiencies, and a lack of unified visibility. - Integration Challenges: PING needed a TMS with API-driven integration to seamlessly connect with Infor M3 ERP and streamline data flow.
- Diverse Shipping Processes: A combination of manual shipping stations and automated conveyor
systems created operational complexity. - Accuracy and Cost Issues: Frequent errors in service level selection and freight charge discrepancies increased costs and impacted customer satisfaction.
- Limited Visibility and Support: Slow response times and inadequate support from the previous TMS provider made issue resolution difficult.
- Need for a Packing Solution: PING required a TMS that could incorporate a packing solution, eliminating the need for custom in-house development.
Solution
To address PING’s complex shipping challenges, implementing ShipLinx TMS was crucial. ShipLinx TMS provided key features to streamline operations, improve visibility, and enhance efficiency:
- API-Driven Integration: ShipLinx TMS seamlessly integrated with PING’s new ERP system, Infor M3, ensuring reliable data transfer and allowing PING to focus on making golf clubs.
- Extensibility: RateLinx collaborated with hardware manufacturers to build new API features without altering existing code, future-proofing scalability and enhancing automation.
- Global Shipping Solution: ShipLinx TMS consolidated PING’s global shipping into a single platform, supporting multiple parcel carriers worldwide.
- Standardized Processes: A single interface for packing and shipping improved efficiency and knowledge-sharing across manufacturing facilities.
Packing Solution: Integrated packing functionality eliminated need for PING to develop one in-house. - Self-Service Dashboards: Real-time shipment visibility empowered business users to resolve issues independently.
- Reliable Performance: Fast API responses ensured smooth operation of automated conveyor systems and minimized downtime.
- Rate Shopping and Optimization: PING optimized shipping rates and transit times, improving customer satisfaction and reducing costs.
- Responsive Support: RateLinx provided tailored solutions and direct customer support, ensuring quick issue resolution.
Read why ShipLinx TMS was the best fit for PING.
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