Client Success
A&A needed a more efficient TMS to scale while pursuing Lean Six Sigma—without hiring more staff
faster data processing
INTEGRATED
with ScanForce, CubiScan, and Salesforce
There’s no better enterprise-level TMS for Sage 100, hands down! ShipLinx TMS with Freight Audit is incredibly flexible, and the support team is unmatched. They’ve gone above and beyond, even responding at 4:30 AM and staying on calls late into the night.
Overview
A&A Global (A&A) is a leading manufacturer and distributor of toys, novelties, and amusement products. As A&A pursued Lean Six Sigma certification, they
sought a better TMS to help them scale efficiently without increasing staff. This goal involved replacing the existing TMS and connecting it to their ERP (Sage 100),
WMS (ScanForce), Dimensioner (Cubiscan), and CRM (Salesforce).
Challenges
The new solution needed to address the following challenges in their legacy system:
- Slow data and shipment processing: shipment data processing often took longer than one minute, causing significant delays given daily volumes. The lack of customizable, standardized workflows forced users to make excessive clicks in the UI to process each shipment
- Limited flexibility: off-the-shelf TMS lacked customization and couldn’t adapt to their needs, including complex freight rules and integrations with a highly customized Sage 100, ScanForce, Salesforce, and CubiScan
- Unreliable data transfer: real-time syncing with Sage 100 was prone to crashes during large shipments, forcing manual re-entry of data
- Manual processes: accessorials, insurance, and broker info had to be entered manually, preventing
their goal of “box it, scale it, label it, and it’s gone.” - Disjointed systems: parcel and LTL freight were handled in separate platforms, making rate shopping
slow and error-prone - Slow, costly carrier additions: adding LTL carriers was expensive and slow, limiting cost optimization
- Billing issues: reviewing invoices manually was time-consuming and made it difficult to spot incorrect carrier charges for accessorials, or discrepancies in weight and dimensions
- Inaccurate e-Commerce estimates: legacy system couldn’t provide precise shipping cost estimates
before checkout for online orders - Declining support: after vendor’s acquisition, expert support vanished, leading to slower and less
effective service.
Solution
ShipLinx TMS with Freight Audit transformed A&A’s shipping operations with:
- Faster processing: data processing time was reduced from 60+ seconds to 5 seconds. The simplified UI and streamlined workflows make it even faster for the A&A team to process shipments, and increased throughput and shipping volume
- Flexibility and customization: ShipLinx TMS was tailored to A&A’s needs, supporting complex freight rules and integrating seamlessly with their customized Sage 100. RateLinx also built advanced integrations with ScanForce, CubiScan, and Salesforce. All integrations took weeks, not years like with other vendors
- Reliable data transfer: asynchronous syncing ensured fast, stable data flow to Sage 100, preventing data loss and enabling post-send edits without slowing the UI
- Automated workflows: tasks like accessorials, insurance, and broker info were automated, enabling a “box it, scale it, label it, and go” process
- Unlimited LTL carrier integration: no per-carrier fees meant faster onboarding and better rate shopping to optimize costs and service.
- Freight Audit: automated invoice reconciliation flagged accessorial charges like limited access and appointments, while CubiScan integration caught reweighs and freight class errors—saving time and preventing overcharges
- Mobile printing: wireless forklift-mounted printers enabled direct-to-truck shipping from the shelf, bypassing packing lanes to save space and time
- CubiScan integration: accurate pallet dimensions, weights, and photos improved LTL classifications and enabled detailed customer notifications, including BOLs and images
- e-Commerce rate accuracy: ShipLinx TMS’s API delivered precise LTL and parcel rate estimates at checkout through their Salesforce platform, improving customer experience.
- Responsive support: RateLinx team is highly accessible, responsive, and knowledgeable—often resolving issues outside normal hours—making the team as valuable as the tech.
Read why ShipLinx TMS was the best fit for A&A Global.
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