Client Success
Eliminating Bottlenecks: Seamless Integrations and Automations Boost Efficiency
Streamlined RMAs, tailored automations, and best-in-class customer experience deliver game-changing operational performance
CRM
Salesforce
INCREASED
shipping capacity
SAGE
100
My advice: Whatever’s holding you back from making a change — RateLinx can solve it. I’ve never had an issue — everything I’ve needed gets done quickly. They’re real partners, focused on doing things the right way, and I wouldn’t hesitate to recommend them. Charles Bowman, Database Administrator, Listen Technologies.
– Charles Bowman, database adminstrator, Listen Technologies
Overview
Listen Technologies, a leader in assistive listening solutions, faced growing operational challenges across their warehouse and shipping processes—manual data entry, slow order processing, disconnected reporting, and unexpected system downtime. Partnering with ShipLinx TMS and the RateLinx team, who approached every aspect differently than any other software company, Listen Technologies transformed their entire supply chain. With seamless ERP and CRM integration, automated workflows, real-time reporting, and reliable, hands-on support, the impact on efficiency, accuracy, and scalability was immediate and far-reaching.
The result? Faster, more accurate shipments, improved visibility, and a scalable solution that grows with their business.
Challenges
The new solution needed to address the following pain points in their legacy shipping system:
- Manual processes for emailing carriers, creating shipping labels, and tracking shipments, leading to inefficiencies and errors
- Multiple systems for managing shipping data, making it difficult to get a holistic view of operations
- Inefficient rate shopping, requiring manual outreach to carriers, especially problematic during peak seasons
- Labor-intensive communication between logistics and warehouse teams, increasing the risk of delays or errors
- Challenges integrating a new TMS due to existing customizations in their Acumatica ERP system
- Limited shipment tracking visibility, making it difficult for internal teams, including sales, to access real-time status updates
Solution
Horizon AG selected ShipLinx TMS to eliminate manual processes and improve shipment visibility. A key factor in their decision was ShipLinx TMS’s seamless integration with Acumatica ERP, which optimized their logistics workflow. Their results included:
- One centralized platform for parcel, LTL, and TL shipments, eliminating the need to switch between multiple systems
- Automated workflows that reduced manual carrier rate requests, label creation, and tracking, saving time and minimizing errors
- Seamless ERP integration with Acumatica, streamlining data flow and improving accuracy without the need for custom workarounds
- Faster rate shopping with real-time access to multiple carriers, ensuring competitive pricing and reduced shipping costs
- Improved warehouse communication through ShipLinx dashboards, providing staff with real-time visibility into shipping information
- Enhanced tracking visibility across all shipments, keeping internal teams and customers informed in real-time
- User-friendly interface that minimized training requirements, improved user adoption, and reduced logistics errors
- Expert customer support from responsive RateLinx implementation and account management teams
Read why ShipLinx TMS was the best fit for Listen Technologies.
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