Client Success
RateLinx drastically reduced labor hours for freight audit, automated repetitive decision making, and increased invoice accuracy to within 3 cents
first pass yield
paid within terms
audit savings
We have a really strong partnership with RateLinx. They actually provide ideas of how to make our contracting and rates more successful in the future. RateLinx is always willing to go the extra mile to try to help us make our processes better. Even their president has jumped in to help.
RateLinx has a much different strategy. They work with the carrier before they short pay any invoices and resolves it with the carrier. RateLinx takes carrier resolution off my plate!
Overview
Ecolab is a global sustainability leader offering water, hygiene, and infection prevention solutions and services. They have a multi-modal transportation mix with 40% parcel, 40% LTL, and 20% intermodal.
Ecolab selected RateLinx Freight Audit & Pay (which includes RateLinx carrier resolution services) to improve their freight management. The RateLinx carrier
resolution team provided Ecolab with a strategic shift in managing the dispute process.
Challenges
Dispute management took months
Not enough FTEs to keep up with backlogged disputes and freight audits
Time consuming to build reports and spot trends
Hard to find cost savings opportunities and took too much time with limited staffing
Managed disputes individually and couldn’t identify disputes with the biggest cost impact for prioritization
Not enough time to work with carriers on very old invoices
Applied a rate tolerance to invoices and overpaid because freight had to move
Lack of confidence in audit accuracy due to manual processes
Solution
Benefits Ecolab realized with RateLinx Freight Audit & Pay
- Increased first-pass yield on invoices to 98%
- Paid 98% of invoices within terms
- $0 rate tolerance
- RateLinx Freight Audit & Pay and Carrier Resolution Services processed more than 700K freight invoices annually and reduced freight costs by 4.5%
- Automated manual processes and repetitive decisions resulting in very low touch for the Ecolab team
- Drastically reduced invoice aging and review time
- Proactively reduced open payables
- Cut labor hours via automation and shifting carrier disputes to RateLinx Carrier Resolution services
- Quickly resolved disputes, cut audit backlog
- Provided insights for successful contract and rate negotiations
- Standardized rate agreements and kept freight terms, freight costs, and ship figures current and accurate
Unveil the secrets to Ecolab freight management achievements with RateLinx Freight Audit & Pay. Download the full client success story with even more metrics!
