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Why is responsive, ERP-specific support critical for a mission-critical TMS?

July 22, 2025
TMS Tips

Shannon Vaillancourt, CEO of RateLinx, explains why fast, knowledgeable support is essential for businesses relying on a mission-critical TMS. In this video, Shannon discusses:

  • How TMS downtime can impact shipping, invoicing, and customer reputation
  • The importance of ERP-specific expertise for seamless system integrations
  • Why having a dedicated, knowledgeable support team ensures quick resolution of issues
  • How RateLinx provides tailored support for unique ERP nuances, enabling faster, smoother operations

Watch now to see why responsive, specialized support is a key differentiator for mission-critical logistics systems.

 

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“The one thing that comes across in every interaction that we have with RateLinx is they know the industry. They’re very responsive.”

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Large Distribution Company

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