Shannon Vaillancourt, CEO of RateLinx, explains the engineering-driven approach behind RateLinx implementations and why it makes support seamless. In this video, Shannon discusses:
- The importance of clear, detailed documentation with functional specs, screenshots, and step-by-step instructions
- How collaboration with customers during the spec phase ensures faster, more accurate implementations
- Why thorough documentation makes the system easy to support, even when team members are away
- How this approach eliminates guesswork, speeds up deployment, and creates user-friendly guides
Watch now to see how RateLinx combines engineering precision with practical implementation for a smoother, more reliable experience.