/**/
Contact

How does RateLinx ensure smooth implementations and consistent support?

July 22, 2025
TMS Tips

Shannon Vaillancourt, CEO of RateLinx, explains the engineering-driven approach behind RateLinx implementations and why it makes support seamless. In this video, Shannon discusses:

  • The importance of clear, detailed documentation with functional specs, screenshots, and step-by-step instructions
  • How collaboration with customers during the spec phase ensures faster, more accurate implementations
  • Why thorough documentation makes the system easy to support, even when team members are away
  • How this approach eliminates guesswork, speeds up deployment, and creates user-friendly guides

Watch now to see how RateLinx combines engineering precision with practical implementation for a smoother, more reliable experience.

 

Book A Demo

Succeed in your initiatives.

Our tailored solutions are designed to help you improve your business.

Increase Cash

Reduce your working capital with improved terms and optimized inventory.

Reduce Costs

Drive margin enhancements through competition and process automation.

Improve Service

Power sustainable, profitable growth by enhancing customer experience.

Get Better Results

Our tailored solutions are designed to help you improve your business and initiatives.

  • Budgeting & Forecasting
  • Capital Efficiency
  • Cost Savings
  • Customer Experience (CX)
  • Final Mile
  • Margin Enhancement
  • Profitable Growth
  • Risk Management
Get Started
Free Analysis

Improve your logistics with data quality-driven solutions.

Our industry-first data quality engine drives complete, timely, and accurate insights across your logistics planning, execution, tracking, and payment processes.

See The Data Quality Difference
Book A Demo

Let us show you how we do it, risk-free.

Select a free 30-day analysis to start:

Visibility

Discover ways to improve your freight tracking.

  • Work with existing carriers
  • Identify track and trace issues
  • Leverage data insights to drive improvements
Select

Freight Invoice

Uncover valuable insights in your freight spend.

  • Work with existing carriers
  • Discover ways to eliminate exceptions
  • Develop a credible business case with real results
Select

Rate Modeling

Buy freight better with data-driven rate modeling.

  • Improve carrier alignment and reduce costs
  • Assess financial impacts and improvements
  • Upgrade your RFP process
Select

Data Quality

Eliminate errors & omissions in your freight data.

  • Identify bad data silos
  • Strengthen cost-savings and customer service
  • Overcome late, incomplete, and inaccurate data
Select

“The one thing that comes across in every interaction that we have with RateLinx is they know the industry. They’re very responsive.”

Chief Information Officer
Large Distribution Company

Introduce yourself and let's chat.

insights to improve your business.

Find insights in your data that go beyond the tools.

  • Insights from experts
  • Useful tips and analysis
  • Events and news
  • This field is for validation purposes and should be left unchanged.
  • This field is hidden when viewing the form
  • This field is hidden when viewing the form
    MM slash DD slash YYYY
Book a Demo

We’re excited to share our solutions with you. Let us know how to connect with you:

  • This field is for validation purposes and should be left unchanged.
  • This field is hidden when viewing the form
    MM slash DD slash YYYY
  • This field is hidden when viewing the form
Get Started

Thank you for giving us the opportunity to help you. Tell us how we can reach you to get you started:

  • This field is for validation purposes and should be left unchanged.
  • This field is hidden when viewing the form
    MM slash DD slash YYYY