Client Success
Eliminating Bottlenecks: Seamless Integrations and Automations Boost Efficiency
Streamlined RMAs, tailored automations, and best-in-class customer experience deliver game-changing operational performance
CRM
shipping capacity
100
Our director of operations couldn’t be happier—the dashboards give him instant visibility. No more pulling data from UPS and FedEx or doing tedious manual work; he gets the complete picture in seconds.
– Charles Bowman, database adminstrator, Listen Technologies
Overview
Listen Technologies, a leader in assistive listening solutions, faced growing operational challenges across their warehouse and shipping processes—manual data entry, slow order processing, disconnected reporting, and unexpected system downtime. Partnering with ShipLinx TMS and the RateLinx team, who approached every aspect differently than any other software company, Listen Technologies transformed their entire supply chain. With seamless ERP and CRM integration, automated workflows, real-time reporting, and reliable, hands-on support, the impact on efficiency, accuracy, and scalability was immediate and far-reaching.
The result? Faster, more accurate shipments, improved visibility, and a scalable solution that grows with their business.
Challenges
The new solution needed to address the following pain points in their legacy shipping system:
- Manual processes for emailing carriers, creating shipping labels, and tracking shipments, leading to inefficiencies and errors
- Multiple systems for managing shipping data, making it difficult to get a holistic view of operations
- Inefficient rate shopping, requiring manual outreach to carriers, especially problematic during peak seasons
- Labor-intensive communication between logistics and warehouse teams, increasing the risk of delays or errors
- Challenges integrating a new TMS due to existing customizations in their Acumatica ERP system
- Limited shipment tracking visibility, making it difficult for internal teams, including sales, to access real-time status updates
Solution
Horizon AG selected ShipLinx TMS to eliminate manual processes and improve shipment visibility. A key factor in their decision was ShipLinx TMS’s seamless integration with Acumatica ERP, which optimized their logistics workflow. Their results included:
- One centralized platform for parcel, LTL, and TL shipments, eliminating the need to switch between multiple systems
- Automated workflows that reduced manual carrier rate requests, label creation, and tracking, saving time and minimizing errors
- Seamless ERP integration with Acumatica, streamlining data flow and improving accuracy without the need for custom workarounds
- Faster rate shopping with real-time access to multiple carriers, ensuring competitive pricing and reduced shipping costs
- Improved warehouse communication through ShipLinx dashboards, providing staff with real-time visibility into shipping information
- Enhanced tracking visibility across all shipments, keeping internal teams and customers informed in real-time
- User-friendly interface that minimized training requirements, improved user adoption, and reduced logistics errors
- Expert customer support from responsive RateLinx implementation and account management teams
Read why ShipLinx TMS was the best fit for Listen Technologies.
Download the full client success story!
Download Case Study
More Case Studies
Sep 3, 2025
Fortune 500 Electronics Retailer Achieves 16% Savings Through Smarter Freight Management
Shannon Corgan
Fortune 500 Electronics Retailer Achieves 16% Savings Through Smarter Freight Management. Learn how accurate tracking, auditing, and rate modeling drove operational efficiency and reduced costs.
Sep 1, 2025
Eliminating Bottlenecks: Seamless Integrations and Automations Boost Efficiency
Shannon Corgan
Listen Technologies transformed their shipping operations through automation with ShipLinx TMS, including custom RMA workflows built just for them. Their team spent far less time on manual tasks. With seamless implementation, transparent documentation, and outstanding support, Listen Technologies deployed a TMS tailored to their needs—streamlining order processing and optimizing their supply chain.