Case Study

Improving Customer Service Through Freight Spend Visibility

Learn how a flooring distributor used real-time freight spend insights to improve customer service and profitability.

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“When we looked at the freight cost data, we learned our margin was negative.”

Shawn Gagg
Chief Information Officer, Jaeckle Distributors

Are your logistics operations turning your customer service and profitability upside down?

With today’s complex systems and high transaction volume, it’s impossible to match TMS order records to carrier invoices manually, clouding the impact of freight operations and decisions.

Learn How Jaeckle:

Improved Service

Freight spend insights informed better customer service decisions.

Increased Spend Insights

New insights connected orders to invoices, exposing lost savings.

Achieved Cost-Savings

Verifiable decisions improved margin without sacrificing service.

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