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IT Infrastructure Analyst



Information Technology

Job Type

Full time




1-3 years


$55,000 to $70,000

**Who We Are** RateLinx is an industry-leading logistics and transportation SaaS provider. We are recognized in four Gartner industry reports, and we provide shippers with data-driven TMS, real-time visibility, freight audit, and transportation analytics solutions. We help our customers lower costs, improve service, and optimize operations by delivering their logistics and transportation data in a single platform. Our industry-leading, AI-driven data quality provides accurate data, advanced analytics, and reports to power customers’ visibility across orders, tracking, and invoices. But we’re more than a technology provider. We’re our customers’ collaborative data partner. Our values-driven team of innovative thinkers uses our data- first approach “Logistics-in-3D℠” to help shippers diagnose problems in their logistics and supply chain networks, develop data-validated solutions, and deploy new solutions easily and confidently. To help RateLinx continue to deliver our customers’ confidence, we need great people to serve our customers greatly. Our team is responsive, reliable, confident, innovative, nimble, and collaborative. If you think you’re a match, you need only apply. **What You Will Do** The IT Infrastructure Analyst is a service-oriented, self-motivated professional who provides Tier 1 support to internal staff, maintains and troubleshoots IT equipment and follows IT procedures to ensure systems are secure and available to users. Responsibilities:

  • Perform daily system monitoring
  • Assist in specifying, ordering and installing all required infrastructure equipment when necessary.
  • Create required accounts in active directory, Azure, O365, and other accounts.
  • Create, change, and delete user accounts per request.
  • Perform regular file archival and purge as necessary.
  • Onboard new employees and process departing employees in a timely manner.
  • Provide Tier I support, investigate and resolve issues.
  • Repair and recover from hardware or software failures.
  • Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities.
  • Provide FTP/SFTP/AS2 setup support for internal teams and business partners.
  • Assist in maintaining networks (wireless and wired) and firewalls.
  • Set up laptops with appropriate hardware and software for new and existing employees.
  • Provide excellent internal customer service to employees.
  • Serve as back-up for System Administrator.
  • Analyze performance issues with databases, systems, and networks.


    **Who You Are**

  • You thrive in a professional office environment and bring accountability to your work.
  • You achieve goals consistently and efficiently with strong attention to detail and timeliness.
  • Focusing on internal customers, you deliver high-quality services.
  • You have at least an Associate’s degree in IT or related field.
  • You have experience with Structured Query Language (SQL).
  • Your experience in IT and customer service spans at least two years.


    **Why Work for RateLinx**

  • We are fully operational, supporting remote and/or in-office work across all positions.
  • Our new office in Scottsdale, AZ, has views of the mountains.
  • Casual dress code.
  • Paid Time Off and Paid Holidays (including two floating holidays) are effective immediately upon hire.
  • Health Benefits effective 1st of the month following employment.
  • Employer-Paid Life and Disability Insurance
  • Additional Life Insurance at a group rate
  • Medical, Vision and Dental Insurance (RateLinx pays 80% of the premium)
  • Flexible Spending Account (FSA)
  • 401(k) with employer match effective within two months of employment.
  • Onboarding includes getting acclimated to RateLinx team functions and specific training for your role while diving in and quickly making a difference! At RateLinx, we move fast. We collaborate and partner with our customers to enhance supply chain management decisions and reduce logistics spend. We work together to get it done. More and more companies want the RateLinx solution. Now is an exciting time to be with us, and you can help us scale and grow.
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