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Software Support Engineer



Customer Service

Job Type

Full time


Scottsdale, Arizona


1-3 years


$60,000 to $85,000

What You Will Do

The Software Support Engineer works closely with the Customer Service team to solve client specific software functionality and custom requirements. Key responsibilities include:

  • Supporting all client specific RateLinx products by monitoring and maintaining functionality of all web-based setup, internal databases, and integration code.
  • Troubleshooting issues related to client specific SaaS setup, internal databases, and integration code.
  • Making enhancements to client specific setup and integration code.
  • Meeting short-term and long-term deadlines associated with issues and enhancements.
  • Collaborating with team members to problem-solve new issues and enhancements.

    Who We Are

    RateLinx is an industry-leading logistics and transportation SaaS provider. We are recognized in four Gartner industry reports, and we provide shippers with data-driven TMS, real-time visibility, freight audit, and transportation analytics solutions. We help our customers lower costs, improve service, and optimize operations by delivering their logistics and transportation data in a single platform. Our industry-leading, AI-driven data quality provides accurate data, advanced analytics, and reports to power customers’ visibility across orders, tracking, and invoices. But we’re more than a technology provider. We’re our customers’ collaborative data partner. Our values-driven team of innovative thinkers uses our data- first approach “Logistics-in-3D℠” to help shippers diagnose problems in their logistics and supply chain networks, develop data-validated solutions, and deploy new solutions easily and confidently. To help RateLinx continue to deliver our customers’ confidence, we need great people to serve our customers greatly. Our team is responsive, reliable, confident, innovative, nimble, and collaborative. If you think you’re a match, you need only apply.

    Who You Are

    You thrive in a professional, innovative environment that delivers high- quality products and services. You are accountable for your work and enjoy a balance of software development, maintaining existing software, and customer service. Collaborating with the team to dig in and determine solutions is motivating to you. You pay attention to the details and take pride in your work. Your education is in software development, computer science or related field at the Associate or Bachelor degree level. You also have experience with Microsoft SQL Server and C# or similar languages.

    Why Work For RateLinx

    At RateLinx, we move fast. We collaborate and partner with our customers to enhance supply chain management decisions and reduce logistics spend. We work together to get it done. More and more companies want the RateLinx solution. Now is an exciting time to be with us, and you can help us scale and grow. And if that isn’t exciting enough, check out these other perks:

  • We are fully operational, supporting remote and/or in-office work across all positions.
  • Our new office in Scottsdale, AZ, has views of the mountains.
  • Casual dress code.
  • Paid Time Off and Paid Holidays (including two floating holidays) are effective immediately upon hire.
  • Health Benefits effective 1st of the month following employment:
  • Employer-Paid Life and Disability Insurance
  • Additional Life Insurance at a group rate
  • Medical, Vision and Dental Insurance (RateLinx pays 80% of the premium)
  • Flexible Spending Account (FSA)
  • 401(k) with employer match effective within two months of employment.
  • Onboarding includes getting acclimated to RateLinx team functions and specific training for your role while diving in and quickly making a difference!
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