Integrated Shipping Intelligence

RateLinx Customer Support

RateLinx offers seamless, responsive customer support to help you see beyond the data and get the optimum performance (and savings) from your software tools. We do not outsource software development or technical support. Support team members are knowledgeable in RateLinx technical and integration methodology and are all based in our Madison, WI headquarters.

We provide multiple resources to answer any question you may have regarding your RateLinx software integration or customization. Through comprehensive documentation, online support modules and knowledgeable phone support, you have the resources needed to rapidly resolve any issue you may encounter.

 Customer/Technical Support Snapshot
  • Comprehensive online issue tracker
  • Specification and user documentation
  • Help desk phone line support
  • Payment resolution team for freight invoice inquiries
Contact Customer Support

Software Tools Training

We’ve designed our shipping and logistics management software tools with user experience and performance in mind. Your dedicated Account Manager will work with you to create customized software guides reflecting the exact system designed and implemented for you. User guides include screenshots, business rules and integration details for your specific system. Customized training whether on-site or web-based allows users of any experience level to quickly adapt to the new RateLinx software tools.

Software Tool Training Snapshot
  • Customized software specification user guides
  • ShipLinx, ShipLinx TMS and ShipLinx 4 execution training
  • Dashboard training
  • Supplier Portal module user guides
  • Auction module user guides
Contact an Account Manager


"RateLinx is currently the only technology developer providing the optimization software capable of simultaneously analyzing the shipper’s and carrier’s North American network.

Innovation occurs rapidly and RateLinx is collaboratively enhancing one market that all affiliated organizations will benefit from."

Recent Tweets

Our blog recap of the spring #Logistics & #SupplyChain Forum @LogisticsForums
2:28 PM Jun 16th

If you are facing these #logistcs problems within your company, it is time to find a consultant @DCVelocity
3:45 PM Jun 6th

At the @Gartner_inc Supply Chain Executive Conference we had great conversations about actionable data.
2:23 PM Jun 2nd

We’ve been named to the Inbound Logistics 2017 Top 100 Logistics IT Providers.Check it out!