Integrated Shipping Intelligence

RateLinx Customer Support

RateLinx offers seamless, responsive customer support to help you see beyond the data and get the optimum performance (and savings) from your software tools. We do not outsource software development or technical support. Support team members are knowledgeable in RateLinx technical and integration methodology and are all based in our Madison, WI headquarters.

We provide multiple resources to answer any question you may have regarding your RateLinx software integration or customization. Through comprehensive documentation, online support modules and knowledgeable phone support, you have the resources needed to rapidly resolve any issue you may encounter.

 Customer/Technical Support Snapshot
  • Comprehensive online issue tracker
  • Specification and user documentation
  • Help desk phone line support
  • Payment resolution team for freight invoice inquiries
Contact Customer Support

Software Tools Training

We’ve designed our shipping and logistics management software tools with user experience and performance in mind. Your dedicated Account Manager will work with you to create customized software guides reflecting the exact system designed and implemented for you. User guides include screenshots, business rules and integration details for your specific system. Customized training whether on-site or web-based allows users of any experience level to quickly adapt to the new RateLinx software tools.

Software Tool Training Snapshot
  • Customized software specification user guides
  • ShipLinx, ShipLinx TMS and ShipLinx 4 execution training
  • Dashboard training
  • Supplier Portal module user guides
  • Auction module user guides
Contact an Account Manager


"RateLinx is currently the only technology developer providing the optimization software capable of simultaneously analyzing the shipper’s and carrier’s North American network.

Innovation occurs rapidly and RateLinx is collaboratively enhancing one market that all affiliated organizations will benefit from."

Recent Tweets

How clean, actionable data can give you the insight you need to select the right #freight carriers.
3:06 PM Aug 11th

Testing #logistics strategy on historical data before you deploy avoids costly errors and unintended consequences
2:54 PM Aug 4th

Taking a strategic approach to #logistics management has never been more important–or more attainable #SupplyChain
2:29 PM Jul 28th

We’ve been named to the Inbound Logistics 2017 Top 100 Logistics IT Providers.Check it out!